Gaming at 99myr is meant to be enjoyable, entertaining, and social. The moment it stops feeling that way, something needs to change. This page explains the tools we've built into 99myr specifically to help you stay in control of your play — no matter where you are in Malaysia.
99myr is a 21+ platform. Age verification is enforced at registration and withdrawal. If gambling is affecting your life or someone you know, please read this page and use the resources here.
99myr was built for Malaysian players who enjoy gaming as entertainment — the same way someone might enjoy a football match, a cinema trip, or an evening out in Bangsar. Like any form of entertainment, it works best when you go in with a plan, set a budget, and leave when the fun stops.
We don't take a passive approach to responsible gaming at 99myr. The tools on this page aren't buried in a settings menu that requires a support ticket to find. They're built into your account dashboard, available to activate in seconds, and they work immediately. We made them visible on purpose — because we'd genuinely rather a player take a break and come back refreshed than push through a session that's stopped being fun.
We also operate a strict 21+ age policy. Online gaming in Malaysia is an adult activity. 99myr enforces this at registration through age declaration and at withdrawal through identity verification. If we have any reason to believe an account is operated by someone under 21, we will suspend that account immediately, refund any deposited funds to their verified source, and close the account permanently.
Remember: Gambling should never be viewed as a way to make money, recover losses, or solve financial problems. Every bet is independent. Past results have no bearing on future outcomes. Set your budget before you start and stick to it.
Every tool below is live in your account settings — no support request needed to activate any of them
Set a maximum amount you're willing to deposit per day, per week, or per month. Once your limit is reached, further deposits are blocked for the remainder of that period — no exceptions. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the higher limit applies, giving you time to reconsider.
In addition to deposit limits, 99myr offers loss limits — a cap on how much you're willing to lose in a given period. When your net loss reaches the limit you've set, your account is automatically restricted from placing further bets until the limit period resets. This is one of the most effective tools for keeping sessions within a pre-planned budget.
Configure a maximum session duration. When your limit is reached, 99myr will display a reminder and offer you the option to log off. You can also set a hard auto-logoff that disconnects your session regardless of ongoing activity. This is particularly useful if you play in the evenings and want to avoid late-night sessions creeping in unnoticed.
Enable periodic on-screen reality check notifications at intervals you choose — every 15 minutes, 30 minutes, or hourly. Each check shows your session duration, net win/loss for the session, and a prompt to review your activity. It's a small interruption, but often exactly the kind of pause that helps you decide whether to keep playing or call it a night.
A cool-off is a short-term break from the platform — choose from 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is suspended and no marketing or promotional messages will be sent to you. At the end of the period, your account automatically reactivates. A cool-off is ideal if you feel you've been playing more than usual and just need a reset.
Self-exclusion is the most powerful responsible gaming tool available at 99myr. You can exclude yourself for 6 months, 1 year, 3 years, or permanently. Once activated, your account is immediately blocked — you cannot log in, deposit, or receive marketing. For permanent self-exclusion, you must contact 99myr support directly. All self-exclusion records are retained indefinitely to prevent re-registration during the exclusion period.
Problem gambling doesn't announce itself. It tends to creep in gradually — a slightly longer session here, a slightly larger deposit there, and before long the enjoyment has given way to anxiety and the urge to "get back even". Recognising the signs early is the most important step.
Below are some of the most common indicators that gambling may be becoming a problem. These aren't meant to alarm you — they're meant to give you an honest framework to assess your own habits with:
If you answered yes to two or more of the above
We strongly encourage you to use the self-exclusion or cool-off tools in your 99myr account settings, or contact our support team. This is not a judgement — it's exactly what these tools are here for.
All responsible gaming tools at 99myr are accessible from your account settings panel after login. Here's how to find and activate each one:
Reducing a limit is always immediate. Increasing a limit requires a mandatory 24-hour delay. This is intentional — it gives you time to reflect on whether the increase is genuinely what you want, rather than an in-the-moment decision you might later regret.
99myr is strictly an adult platform. Under Malaysian norms and the operational standards of our international gaming licence, the minimum legal age for participation is 21 years. No player under 21 is permitted to register, deposit, or wager on 99myr under any circumstances.
If you believe someone under 21 has accessed or is using a 99myr account, contact us immediately at [email protected]. We will investigate and act on the same day.
99myr's support team is your first point of contact — but there are also broader resources available
If gambling is causing you serious distress
Please stop playing immediately and speak to someone. Contact 99myr support to activate self-exclusion, reach out to a friend or family member, or contact a professional counselling service. You don't have to manage this alone, and there is no shame in asking for help. Responsible gaming is everyone's responsibility — including ours.
When gaming is on your terms — with clear budgets, time limits you've set yourself, and the freedom to step away whenever you want — it stays fun. That's what 99myr is built for.